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** Using PDAs to Change Business Processes **

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*Using PDAs to Change Business Processes*

Technology Should Be Used as a Tool, Not a Solution


PDA Options

Personal Digital Assistants (PDAs) are rapidly gaining attention as a tool
to help facilities management organizations streamline the way they do

"PDA technology can become the catalyst for changing the way people work.
When a company changes a business process, it's often a nightmare to get
the employees accustomed to the change," says Greg Swanberg, owner of GJ
Swan Ltd., a facilities management consulting firm based in Naperville,
Ill. "Companies can spend a significant amount of money documenting the new
changes in three-ring binders. With PDA technology, the processes and the
necessary steps are displayed as quickly as the next time they

Swanberg stresses that PDAs should be used as a tool to effect change and
should never be viewed merely as a solution to a problem. He says the real
solution is the improvement in business operations that can be achieved by
using PDAs.

"A lot of people try to solve fundamental process issues with a technology
like PDAs and that's a recipe for disaster," he says. "If PDAs are
considered the solution, the expectations of the employees, clients, or
customers were set wrong."

Swanberg cites several companies including a small manufacturing plant and
a large pharmaceutical company that implemented PDA technology but failed
to deploy


how are pdas used in business

Personal digital assistant - Wikipedia, the free encyclopedia


** Personal digital assistant **

From Wikipedia, the free encyclopedia
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"PDA" redirects here. For other uses, see PDA (disambiguation).

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The Palm TX

A *personal digital assistant* (*PDA*), also known as a *handheld PC*, or
*personal data assistant*,^[1]^[2] is a mobile device that functions as a
personal information manager. The term evolved from Personal Desktop
Assistant, a software term for an application that prompts or prods the
user of a computer with suggestions or provides quick reference to contacts
and other lists. PDAs were largely discontinued in the early 2010s after
the widespread adoption of highly capable smartphones, in particular those
based on iOS and Android.^[3]

Nearly all PDAs have the ability to connect to the Internet. A PDA has an
electronic visual display, enabling it to include a web browser, all models
also have audio capabilities enabling use as a portable media player, and
also enabling most of them to be used as mobile phones. Most PDAs can
access the Internet, intranets or extranets via Wi-Fi or Wireless Wide Area
Networks. Most PDAs


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